Thank you for your interest in visiting the beautiful Texas Hill Country and staying in a Heart of Texas Getaways property. We are delighted you are considering us as your lodging provider. We have developed the following lodging policies for the enjoyment of each of our guests and to protect the interests of the individual owners of our rental properties, the neighbors in the surrounding properties.
The policies have been grouped into two categories:
Booking Policies – what you need to know before you confirm a reservation
Stay Policies – what you need to know before your check in
Acceptable Forms of Payment
Heart of Texas Getaways accepts all major credit cards. Unfortunately, we cannot accept cash, check, or money orders at this time.
The amount of the first night’s stay is required at the time of the booking. Final payment is due 30 days prior to arrival date. If your final balance is not collected within 3 days of the due date, a $25 late fee will be added to your reservation. If the final payment is not collected within 5 days of the initial due date, Heart of Texas Getaways reserves the right to cancel your reservation and the cancellation polices will apply.
There is a 3.5% handling fee and a 6% state lodging tax. The properties will also have an additional cleaning fee that will be assessed to your rental.
You are welcome to add additional guests, pets, and additional nights to your stay at any time. However once the final payment is collected you will not be able to decrease the amount of guests, pets, or length of stay. We cannot refund any monies should you decide to shorten your stay.
If a reservation is cancelled more than 30 days before arrival, the deposit is fully refundable minus a $50 processing fee. If a reservation is cancelled within 30 days of arrival, full deposit is forfeited.
Minimum Night Stay Policy
Minimum night stays vary from season to season and from property to property. Typically, our properties will have a two-night minimum all year round with the exception of a three-night minimum for all major Holidays.
Minimum Age Requirement
You must be 25 years of age or older to confirm a reservation. The person whose name is on the reservation must be present at check-in and remain present during the entire reservation. If we find out that someone over 25 has rented a property for someone under 25, and leaves the property after checking them in, your credit card will immediately be fined $1,000, they will be asked to vacate the property, and no refunds will be given. We have zero tolerance for those who ignore this rule.
The renter’s failure to possess written confirmation of the reservation provided by Heart of Texas Getaways will not be grounds for canceling the reservation. This includes failure to locate the property, appearance of the property, and access to the property. If you do not receive a confirmation email, it is your responsibility to contact us to obtain the necessary documents.
We are a small family owned business and do not have the man power to conduct showings for any of our rental properties. It is also very difficult to schedule showings around the cleaning crew, maintenance staff, and possible last minute reservations that are taken. We keep our photos up-to-date and accurate at all times so that you have a very clear understanding of the home you are reserving. What you see in the photographs is exactly how you can expect the home to look upon check-in. (This rule does not apply for wedding inquiries at Woodrow’s Vineyard)
Unfortunately, Heart of Texas Getaways does not offer insurance plans at this time. If you are interested in exploring that option, please visit http://www.travelguard.com and their friendly associates can provide you with information and a fast quote.
Check In & Check Out Times
Check-in time is 4:00 P.M. and check out time is 11 A.M. Note: If you would like to request a check in earlier than 4:00pm, or check out later than 11:00am, and the property is available and ready, $25.00 per each hour (before 4:00 pm or after 11:00am) will be added to your bill. During peak season, we cannot guarantee you will be eligible for either. Contact us for further information. You will find the property directions for your reservation in the confirmation email. Please note: GPS is NOT always reliable in Wimberley.
Late Check In
Renter’s failure to notify Heart of Texas Getaways if they will be arriving late (past 9 pm) and cannot find the property rented or cannot get into the property rented is not grounds for cancellation. The renter must make contact with one of our representatives before 5 pm on the day of the first night’s rental, so that late check in arrangements can be made.
Our homes do not need keys to access or lock the homes. There is an electronic keypad lock on each of the doors. The code for your arrival is found on your directions page attached to your confirmation email. If you have any questions about this process or finding your code please call us prior to your stay.
Heart of Texas Getaway’s properties each contain a strict maximum occupancy. All guests participating in the reservation will be registered on the rental agreement prior to your arrival date. Should there be unregistered guests at the property, at any time, for any length of time without prior approval, you will be asked to leave and forfeit the remainder of your reservation. No monies will be refunded. No parties, day guests, or events are permitted at any of our properties without written approval (additional fees will apply).
Pets are ONLY permitted in designated Pet Friendly properties with prearranged reservations. The pet fee will be clearly stated on each properties page if applicable. Evidence of pets in non-pet friendly properties will result in additional fees.
Smoking is not permitted inside any of our rental properties. Smoking outside is okay as long as all cigarette butts and debris are cleaned up completely before time of check out. If cigarette butts and debris are left at a property, you will be subject to an additional cleaning fee.
Hot Tubs & Swimming Pools
There are times when hot tubs and pools are serviced on a schedule that can fall during your stay and may be temporarily closed for cleaning, maintenance and repairs. We appreciate your patience during these times.
Guest shall assume all risk of any injury to self and/or their guests. Guest agrees to hold property owner and Heart of Texas Getaways harmless for all injuries incurred while guest is on premises, regardless of how such injuries are sustained.
Lost and Found
Heart of Texas Getaways is NOT responsible for the loss of money, jewelry, or valuables of any kind. If you feel that you may have left an item behind, please call us. For a $25 trip charge one of our associates will go to the property and search for the item(s). NOTE: During peak season it can be nearly impossible to collect left behind items in the short amount of time we have to turn the property around, Heart of Texas Getaways nor the home owner are responsible for any left behind items. In the event we are able to retrieve the item, it might be up to 5 – 7 days before we are able to mail them.
Problems During Your Stay
In the event that there is a problem with the property, guests must contact Heart of Texas Getaways immediately so that the problem can be corrected. Heart of Texas Getaways and the homeowner will make every effort to correct the problem in a reasonable amount of time. Unforeseen issues can occur from time to time and your understanding of this is appreciated. If a guest contacts Heart of Texas Getaways AFTER their stay to report an issue, no compensation will be considered since we were not given the opportunity to correct it.
Hurricane / Storm / Road Conditions Policy
No refunds will be given for hurricanes, storms, or road conditions. If you live in an area that could be affected by hurricanes, or want to protect your reservation from storms or road conditions we strongly suggest purchasing travel insurance.
Guest shall assume all risk of damage to rented property(s) during the duration of the rental period and are responsible for the costs of all repairs or replacements. If you notice an issue at check in, please notify us so we do not hold you responsible.
Conditions and Use of Property
The Property is provided in “as is” condition. Guest acknowledges that use of amenities such as hot tubs, pools, and decks can be potentially dangerous and involve potential risks if improperly used, particularly with regard to children and such use is at the Guest’s own risk. Guest shall use the property for residential purposes only and in a careful manner to prevent any damage or loss to the property and keep the property in clean and sanitary condition at all times. Guests shall refrain from loud noise and shall not disturb, endanger, or inconvenience neighbors, nor shall guests use the property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinances, nor commit waste or nuisance on or about the property.
If guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the property, remove all guest’s property and belongings and leave the property in good order and free of damage and no refunds shall be made.
*Pricing Is Subject to Change at Any Time